Do you have a question about your booking? Below are some of the most frequent questions and answers.
If you still can’t find an answer to your question, please send an email to booking@delightcar.com and we’ll get back to you as soon as possible.
How do I book?
You can book with us by sending an email to booking@delightcar.com. For urgent booking, please contact us on WhatsApp or WeChat: +86 151 0108 7860. When renting a car, please let me know from whom to rent, what kind of car you need, and where to pick up and drop off.
How can I confirm my booking?
We will send you a booking confirmation via Email or SMS.
We are a large group. Can you still provide us with transfer services?
Of course! Please use the contact us to explain the details of your request, and our representatives will contact you in order to give you a quote.
Which payment methods do you accept?
We accept payment via Credit Card, PayPal, WeChat, Alipay, Western Union, Wire Transfer, or cash. Usually, we need 30% of the total amount as a deposit. You pay the balance in cash to our driver when picking up. Please check our payment methods here.
For some city limo services, full payment is needed when booking is confirmed. We will let you know when you make the booking.
What size vehicle do I need?
Please check the advised car size that suits you.
1-2 Passengers – 4 seats car
3-5 Passengers – 6 seats van
6-12 Passengers – 17 seats van
13-25 Passengers – 33 seat coach
26-40 Passengers – 51 seat coach
We offer clean and comfortable vehicles with professional drivers. The above suggestion is based on 1 person with 1 big luggage. If you have more luggage, please consider a bigger vehicle.
What is your cancellation policy?
If you need to cancel your booking, please update us directly through email or other contact methods on the contact us page. You may be charged a cancellation fee for the scheduled services.
Below is the standard cancellation policy unless otherwise stated at the time of booking:
For single-day use:
If you cancel your reservation due to personal reasons
3 days before service date: 100% refund
2 days before service date: 50% refund
1 day before service date: 20% refund
On the service day: No refund
For multiple days use:
If you cancel your reservation due to personal reasons
50 days before service date: 100% refund
20-49 days before service date: 50% refund
5-19 days before service date: 20% refund
0-5 days before service date: No refund
We provide car services around the world. The above is a general cancellation charge. The above cancellation policy does not apply if there is a special cancellation statement on the booking page for a special city.
How can I meet the driver?
Our driver will hold a paper sign with your name on it. At the airport, we will meet you at the arrival hall. For hotel pick up in the lobby.
I am at the arrival hall, but I can not see the driver. What should I do?
Sometimes, it is not easy to locate your driver in a crowded arrival hall of an airport. In this case, please go over the signs of drivers waiting at the arrivals hall and try to locate your driver. In case you still can’t find the driver, please contact us on the 24/7 phone or via WhatsApp, Wechat to receive real-time help. Do not leave the arrivals hall using other transportation methods before contacting us.
Does the driver speak English？
Most drivers speak the local language, so you need to use an App such as Google Translate to communicate with the driver. In some big cities, we can provide a simple English-speaking driver free or at an extra cost. Please specify this special request when making the booking. We will check availability first.
What if I need to change my pickup time due to a delayed flight?
Our driver will keep watching over your flight even if your flight is delayed and check your arrival time until we meet you at the airport. However, if you come on a different flight, please contact us by email or WhatsApp.
Are there any mileage limits?
The majority of quoted prices are fixed based on your detailed travel plan.
However, if you do not have a detailed plan and just want to have a full-day car rental. The price is usually based on 100 km and 8 hours, you will pay for extra kms and hours, and in case of any parking and toll, pay to driver on the date.
Can I drive myself in my self with your car?
We do not provide self-drive service. All our services come driver.
Do I need to tip the driver?
The price you paid is all-inclusive, and tipping the driver isn’t mandatory. If you are happy with the service of the driver, you might consider giving a small tip.
I just got back from my trip, and I am not happy with the service I received. What can I do?
If you used our services and were unsatisfied with the quality of service, please contact us through email booking@delightcar.com and explain the details of the incident. Our service representatives will look into the case to handle this. You can also contact us via WhatsApp or WeChat for quick processing during your trip.
