Privacy Policy
DelightCar respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect information when you visit delightcar.com, contact us, request a quotation, make a booking or use our transportation services.
1. Information We Collect
We may collect information that you provide directly to us, including your name, email address, phone number, WhatsApp or WeChat contact details, travel dates, pickup and drop-off locations, itinerary, flight or train information, passenger numbers, luggage information, vehicle preferences and special requests.
When you make a payment, we may receive payment-related information necessary to identify and confirm the transaction. Payment card and account information may be processed directly by third-party payment providers rather than stored by DelightCar.
If you apply to become a partner or transportation provider, we may also collect business information such as company name, contact person, service locations, fleet information and vehicle types.
2. Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including IP address, browser type, device information, pages visited, referring website, approximate location and website usage information.
This information may be collected through cookies, analytics services or similar technologies.
3. How We Use Your Information
We may use personal information to:
provide quotations and respond to inquiries;
arrange and manage transportation bookings;
communicate booking and driver information;
process and confirm payments;
coordinate services with drivers and local transportation providers;
provide customer support;
manage booking changes, cancellations and refunds;
prevent fraud and protect our website and services;
comply with legal and regulatory requirements;
improve our website, services and customer experience; and
send service-related or marketing communications where permitted by law.
Where consent is required for marketing communications, you may withdraw that consent at any time.
4. Sharing of Information
We may share information where reasonably necessary to provide your requested service.
This may include sharing relevant booking information with drivers, fleet operators, transportation providers and other service partners.
We may also share information with payment processors, website hosting providers, communication platforms, analytics providers and other companies that help us operate our business.
Only information reasonably necessary for the relevant purpose should be shared.
We may also disclose information where required by law, regulation, legal process or a valid request from an appropriate authority.
5. International Services and Data Transfers
DelightCar provides and arranges transportation services in multiple countries and regions.
When you book an international service, your information may need to be transferred to or accessed by transportation providers or service partners in another country.
Privacy and data-protection laws may differ between countries.
Where required by applicable law, we will take reasonable measures to protect personal information transferred internationally.
6. Payment Information
Payments may be processed through third-party services such as card processors, PayPal, banks, Alipay, WeChat Pay or other payment channels.
Those providers may collect and process your information in accordance with their own privacy policies and terms.
DelightCar does not necessarily receive or retain complete payment card information when payment is processed by a third-party provider.
7. WhatsApp, WeChat and Other Communication Platforms
Customers may choose to communicate with us through WhatsApp, WeChat, email or other communication platforms.
Information sent through these services may also be processed by the relevant platform provider under its own privacy practices.
Customers should avoid sending unnecessary sensitive information through messaging services.
8. Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, measure website performance and understand how visitors use our pages.
Some cookies may be provided by third-party services such as analytics, embedded maps, video services or other website tools.
Where required by applicable law, non-essential cookies will be used based on the visitor’s consent.
You may also control certain cookies through your browser settings.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and financial records, resolving disputes, preventing fraud and complying with legal obligations.
Different types of information may be retained for different periods.
10. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction or a copy of certain personal information.
You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
To exercise a privacy right, please contact us at info@delightcar.com.
We may need to verify your identity before completing certain requests.
12. Marketing Communications
If you receive promotional emails or messages from us, you may ask us to stop sending them at any time.
Service-related communications concerning an active inquiry, quotation or booking may still be sent when necessary to provide the requested service.
13. Children
Our website and booking services are intended primarily for adults arranging transportation.
A parent, guardian or other responsible adult may provide information about children where necessary to arrange transportation, such as passenger numbers or child-seat requirements.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
DelightCar is not responsible for the privacy practices, security or content of third-party websites.
We encourage users to review the privacy policies of those services.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
DelightCar
Email: info@delightcar.com
Phone / WhatsApp: +86 151 0108 7860
WeChat: delightcar
2-1-1507, Junxihuating
Crossing of Wujiayao Street and Weijin Road
Hexi District, Tianjin, China
Last Updated: September 2026