Terms & Conditions

These Terms & Conditions apply to bookings, transportation services and related services arranged through DelightCar (“DelightCar”, “we”, “us” or “our”). By requesting a quotation, confirming a booking, making a payment or using our services, you agree to these Terms & Conditions.

1. Our Services

DelightCar provides and arranges private transportation services, including airport transfers, hourly and full-day car hire with driver, city-to-city transfers, private sightseeing transportation, multi-day transportation, business transportation and group transportation.

Depending on the destination, transportation may be provided by DelightCar or arranged through professional local transportation providers within our service network.

Unless specifically agreed in writing, our drivers provide transportation services only and are not licensed tour guides.

2. Quotations

All quotations are based on the information provided by the customer, including travel date, pickup and drop-off locations, itinerary, service duration, passenger numbers, luggage and vehicle requirements.

Unless otherwise stated, prices are normally quoted per vehicle rather than per passenger.

The quotation will specify what is included in the price. Depending on the booking, this may include the vehicle, driver, fuel, tolls, parking or other charges.

Any item not specifically stated as included should not be assumed to be included.

Quotations may be subject to availability and may expire if the booking is not confirmed within the stated period.

3. Booking Confirmation

A booking is not considered confirmed until DelightCar has:

received the required booking information;

confirmed availability in writing; and

received any required deposit or advance payment.

A quotation or inquiry alone does not guarantee vehicle availability.

The booking confirmation, invoice, email, WhatsApp message or other written confirmation issued by DelightCar forms part of the agreement between the customer and DelightCar.

4. Customer Information

Customers are responsible for providing complete and accurate booking information, including:

passenger name and contact details;

travel date and pickup time;

pickup and drop-off locations;

flight, train or cruise information where applicable;

number of passengers;

number and approximate size of luggage items; and

any special requirements.

DelightCar is not responsible for additional costs or service problems caused by incorrect, incomplete or late information supplied by the customer.

5. Pricing and Payment

Payment terms vary depending on the destination, vehicle type and booking.

A deposit, partial payment or full advance payment may be required to secure a booking. The applicable payment terms will be stated in the quotation or booking confirmation.

Available payment methods may include credit or debit card, PayPal, bank transfer, Alipay, WeChat Pay or other payment methods depending on the booking.

Any bank fees, currency conversion fees or other third-party payment charges are the responsibility of the customer unless otherwise stated.

6. Vehicles

Vehicle images shown on our website are for reference unless a specific make and model has been confirmed in writing.

Vehicle makes, models, seating configurations and luggage capacity vary by destination.

Where necessary, DelightCar may provide or arrange a similar vehicle of the same or higher category.

Customers must provide accurate passenger and luggage information so that an appropriate vehicle can be arranged.

7. Drivers

Drivers are responsible for safe transportation and must comply with applicable traffic laws and local transportation regulations.

Customers must not request the driver to:

speed or violate traffic regulations;

enter restricted areas illegally;

park in unsafe or prohibited locations; or

perform any action that the driver reasonably considers unsafe or unlawful.

Driver information is normally provided before the service, subject to local operating arrangements.

8. Pickup and Waiting Time

Included waiting time varies depending on the destination and type of service.

The applicable waiting allowance, if any, will be stated in the quotation or booking confirmation.

Additional waiting charges may apply once the included waiting period has expired.

For airport pickups, customers should provide accurate flight information. Where flight monitoring is available, pickup arrangements may be adjusted according to the actual arrival time.

Customers should contact DelightCar immediately if they experience immigration delays, lost luggage or any other situation that may significantly delay their arrival at the pickup point.

9. Service Duration, Overtime and Additional Distance

Hourly, daily and charter services are normally calculated continuously from the agreed starting time.

If the customer requests additional time, additional stops, additional distance or a significant itinerary change, extra charges may apply.

Any additional charges will depend on the destination, vehicle and service arrangement.

10. Changes to a Booking

Customers should contact DelightCar as early as possible if they wish to change:

the travel date;

pickup time;

pickup or drop-off location;

itinerary;

passenger number;

vehicle type; or

service duration.

Changes are subject to availability and may result in a price adjustment.

Material changes made shortly before the service may be treated as a cancellation and new booking.

11. Cancellation and Refunds

Cancellation policies vary depending on the destination, vehicle type, booking date, peak season, public holiday, multi-day arrangement, luxury vehicle, large group booking or special route.

The cancellation and refund conditions stated in the customer’s quotation or booking confirmation will apply to that booking and will take priority over general information published elsewhere on the website.

Where a booking-specific cancellation policy has not been stated, customers should contact DelightCar before confirming the booking.

Refunds, where applicable, will normally be returned using the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.

12. No-Show

A customer may be considered a no-show if the passenger cannot be located after the applicable waiting period and cannot be contacted using the contact information provided.

No-show bookings may be charged up to the full booking amount depending on the booking conditions.

Customers should not leave the agreed pickup location without first contacting DelightCar or the driver.

13. Luggage and Personal Belongings

Customers must inform DelightCar in advance about large or unusual luggage, including wheelchairs, strollers, golf equipment, bicycles, exhibition materials or oversized items.

DelightCar and transportation providers may refuse luggage that cannot safely fit inside the confirmed vehicle.

Customers are responsible for checking their belongings before leaving the vehicle.

We are not responsible for items left in vehicles, although we will make reasonable efforts to assist with recovery.

14. Child Seats and Special Equipment

Child seats, wheelchair-accessible vehicles and other special equipment are not automatically included unless confirmed in advance.

Availability depends on the destination and vehicle.

Customers are responsible for informing DelightCar of any special requirements before booking.

15. Attractions, Tickets and Third-Party Services

Unless specifically included in the quotation, transportation prices do not include attraction tickets, cable cars, meals, accommodation, entrance fees or other third-party services.

DelightCar is not responsible for changes, closures, availability or operating conditions of attractions or other third-party services.

16. Delays and Events Beyond Our Control

Travel times are estimates and may be affected by traffic, road closures, accidents, weather, public events, security controls, natural disasters, strikes, government restrictions or other circumstances outside our reasonable control.

DelightCar will make reasonable efforts to complete the agreed service but cannot guarantee arrival times where delays result from circumstances beyond our control.

17. Passenger Conduct

Passengers must behave respectfully toward drivers, vehicles and other service personnel.

Smoking may be prohibited inside vehicles.

DelightCar or the transportation provider may terminate a service where a passenger behaves violently, illegally, dangerously or causes serious disruption or damage.

The customer may be responsible for cleaning or repair costs resulting from damage caused by passengers.

18. Liability

DelightCar will use reasonable care in arranging and providing transportation services.

To the extent permitted by applicable law, DelightCar will not be liable for indirect, incidental or consequential losses arising from delays, missed flights, missed trains, missed events or other circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

19. Website Information

We make reasonable efforts to keep information on delightcar.com accurate and current.

However, vehicle availability, prices, routes, travel times, regulations and service conditions may change.

The final quotation and booking confirmation will prevail over general website information where there is a difference.

20. Privacy

Personal information is handled in accordance with our Privacy Policy.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to a booking is generally the version in effect when the booking is confirmed, together with any booking-specific conditions provided to the customer.

22. Contact Us

For questions about these Terms & Conditions, please contact:

DelightCar
Email: info@delightcar.com
Phone / WhatsApp: +86 151 0108 7860
WeChat: delightcar

2-1-1507, Junxihuating
Crossing of Wujiayao Street and Weijin Road
Hexi District, Tianjin, China

Last Updated: September 2026