Frequently Asked Questions

General

Q: What services does DelightCar provide?
A: DelightCar provides private car and chauffeur services including airport transfers, hourly and full-day car hire, private day tours, city-to-city transfers, multi-day car services, business transportation and group transportation.

Q: Is the service private?
A: Yes. Your vehicle and driver are reserved for your booking only. We do not normally combine unrelated customers in the same vehicle.

Q: Do you offer self-drive car rental?
A: No. DelightCar specializes in private vehicles with drivers. We do not provide self-drive car rental.

Q: Which cities and countries do you serve?
A: We provide private car services in more than 100 cities across China, Japan, South Korea, Southeast Asia, Australia, New Zealand and selected other destinations.

Q: Can I customize my itinerary?
A: Yes. Private services can usually be customized according to your pickup location, sightseeing stops, schedule and destinations. Some routes may need to be adjusted based on driving time, road conditions or local regulations.

Booking & Confirmation

Q: How do I book?
A: Contact us by WhatsApp, WeChat or email and provide your travel date, pickup location, destination or itinerary, number of passengers and luggage quantity. We will recommend a suitable vehicle and send you a quotation.

Q: What information do I need to provide?
A: Please provide your service date, pickup time and location, destination or itinerary, number of passengers, luggage quantity and any special requirements. For airport transfers, please also provide your flight number.

Q: How do I confirm my booking?
A: After you confirm the vehicle, price and service details, we will provide payment instructions. Your booking is confirmed once the required payment has been received.

Q: How far in advance should I book?
A: We recommend booking as early as possible, especially during holidays, peak travel periods and for larger vehicles. Last-minute bookings may also be possible depending on availability.

Q: When will I receive the driver details?
A: Driver and vehicle details are normally provided before the service, usually one day in advance. In some destinations, details may be provided closer to the pickup time due to local dispatch arrangements.

Vehicles & Groups

Q: What vehicle should I book?
A: The best vehicle depends on the number of passengers and the amount of luggage. Depending on the destination, we can arrange sedans, MPVs, vans, minibuses and coaches.

Q: How much luggage can the vehicle carry?
A: Luggage capacity varies by vehicle type. Please tell us the number and approximate size of your bags when requesting a quotation so we can recommend a suitable vehicle.

Q: Can you accommodate large groups?
A: Yes. We can arrange vans, minibuses and coaches for families, corporate groups, events, conferences and larger private groups.

Q: Can you provide child seats?
A: Child seats can be arranged in many destinations on request. Please provide the child’s age and approximate weight when booking so we can check availability and any applicable fee.

Q: Can I request a specific vehicle model?
A: You may request a preferred vehicle model, but exact models are subject to local availability. Unless specifically guaranteed, a similar vehicle in the same or a higher category may be provided.

Airport Transfers

Q: Where will I meet my driver?
A: For airport pickups, the driver will normally meet you at the designated meeting point in or near the arrivals area. Depending on the airport, the driver may hold a sign displaying your name. Exact meeting instructions will be provided before service.

Q: What if I cannot find my driver?
A: Please contact the driver or our customer service team using the contact details provided before pickup. We will help coordinate the meeting point.

Q: What happens if my flight is delayed?
A: When flight details have been provided, we normally monitor the scheduled flight and adjust the pickup according to the actual arrival time. If your flight number changes or the flight is cancelled, please contact us as soon as possible.

Q: How long will the driver wait at the airport?
A: Waiting time varies by destination and airport. The included waiting time will be stated in your quotation or booking confirmation. Additional waiting charges may apply after the included period.

Q: Can the driver meet me with a name sign?
A: Meet-and-greet service is available at many airports. Depending on local airport regulations, the driver may meet you inside the arrivals area or at a designated pickup point.

Pricing & Payment

Q: Is the quoted price per person or per vehicle?
A: Private car service is normally priced per vehicle, not per passenger, unless otherwise stated.

Q: Which payment methods do you accept?
A: Available payment methods may include credit card, PayPal, WeChat Pay, Alipay, bank transfer and other options depending on the destination and booking.

Q: Do I need to pay a deposit?
A: A deposit or advance payment may be required to confirm your booking. The applicable payment terms will be stated in your quotation.

Q: Are tolls and parking included?
A: This varies by destination and booking. Your quotation will clearly state whether tolls, parking and other transportation expenses are included.

Q: Are attraction tickets included?
A: Unless specifically stated, attraction tickets, entrance fees, activities, meals and personal expenses are not included.

Q: Are there mileage or service-time limits?
A: Service duration and mileage depend on the destination and booking type. Some charters are based on fixed hours or kilometers, while day trips and transfers may be priced according to the agreed route.

Q: What happens if I exceed the booked hours?
A: Overtime charges may apply if the service exceeds the confirmed duration. The applicable overtime rate will normally be stated in your quotation.

Drivers & Service

Q: Does the driver speak English?
A: English-speaking drivers are available in some destinations but cannot be guaranteed for every booking. If English communication is important, please request it when booking and we will check availability.

Q: Is the driver also a tour guide?
A: No. Our drivers primarily provide transportation services and are not professional tour guides unless a separate guide service is specifically included in your booking.

Q: Can you arrange a professional tour guide?
A: Professional tour guides can be arranged in selected destinations upon request. Please tell us your preferred language when requesting a quotation.

Q: Can the driver help with luggage?
A: Drivers will normally provide reasonable assistance with loading and unloading luggage where possible. Please let us know in advance if you have oversized or unusually heavy luggage.

Q: Do I need to tip the driver?
A: Tipping is generally optional unless otherwise stated for a particular destination. If you are satisfied with the service, a tip is appreciated but not required.

Changes & Cancellation

Q: Can I change my booking?
A: Yes, subject to availability. Please contact us as early as possible if you need to change the pickup time, route, date, vehicle type or other booking details. Additional charges may apply if the service changes significantly.

Q: Can I change my itinerary after booking?
A: In many cases, yes. Changes that affect the distance, service duration, destination or vehicle requirements may result in a revised quotation.

Q: What is the cancellation policy?
A: Cancellation terms vary depending on the destination, vehicle type, service date, route and booking type. The applicable cancellation policy will be stated in your quotation or booking confirmation. The cancellation terms stated in your confirmed booking take priority over the general information on this page.

Q: What happens if my flight is cancelled?
A: Please contact us as soon as possible. We will check whether the airport transfer can be rescheduled or cancelled according to vehicle availability and the applicable cancellation terms.

After Your Trip

Q: What should I do if I am unhappy with the service?
A: Please contact us as soon as possible and provide your booking details and a description of the issue. Photos, screenshots or other supporting information can help us review the situation.

Q: What should I do if I left something in the vehicle?
A: Please contact us as soon as possible with your booking details and a description of the missing item. We will contact the driver and help check the vehicle.

Q: How can I provide feedback?
A: You are welcome to send us your feedback by email, WhatsApp or WeChat. Your feedback helps us review and improve our services.