FAQ

How do I book?

You can book with us by sending an email to booking@delightcar.com,  When renting a car, please let me know whom to rent from, what kind of car you need, and where to pick it up and drop it off.

How can I confirm my booking?

We will send you booking confirmation via Email or SMS. 

Which payment methods do you accept?

We accept payment via PayPal (with your credit card), WeChat, WesternUnion,Wire Transfer or cash. Usually we need 30% of the total amount as deposit. You pay the balance in cash to our driver when pick up.  Please check our payment methods here.

What size of vehicle do I need?

Please check the advised car size that suits you.
1-2 Passengers – 4 seats  car
3-5 Passengers – 6 seats van
6-12 Passengers – 17 seats van
13-25 Passengers –  33 seat coach
26-40 Passengers  – 51 seat coach
We offer clean and comfortable vehicles with professional drivers, The above suggestion is based on 1 person with 1 big luggage. If you have more luggage, please consider a bigger size vehicle.

What is your cancellation policy?

For single day use: 

If you cancel your reservation due to personal reasons
3 days before service date: 100% refund
2 days before service date: 50% refund
1 day before service date: 20% refund
On the service day: No refund

For multiple days use: 

If you cancel your reservation due to personal reasons
50 days before service date: 100 % refund
20-49 days before service date: 50% refund
5-19 days before service date: 20% refund
0-5 days before service date: No refund

How can I meet driver?

Our driver will hold a paper sign with your name on it. For airport we will meet you at the arrival hall. For hotel in the lobby.

What if I need to change my pickup time due to delayed flight?

Our driver will keep watching over your flight and check your arrival time until we meet you at the airport. However, if you come on a different flight, please contact us.

Are there any mileage limits?

The majority of quoted prices include unlimited mileage if you have a detailed travel plan. However,  if you do not have a rough car use plan and just want to have a full day car rental. The price is usually based on 100 km and 8 hours, you will pay for extra kms and hours.

Can I drive in China?

You cannot drive with an International Driver’s Permit (IDP) in mainland China. You need a Chinese diving license to drive in China. Please note that Hong Kong, Macau and Taiwan driving licenses are not valid in China.